Frequently Asked Questions

Great question! Pre-loved basically means the item has been previously owned and may have been used before. We will be listing the condition of all our items on the detailed description of each competition. Some items although “pre-loved” may still be in their original box and packaging and essential never utilised, but as it has not been bought directly from the designer by Daydream Draws it would be classed as “pre-loved”

We will use the bellow scale to help grade the prizes:

A. Store Fresh
Item still has all plastic seals (if applicable)
Absolutely no signs of wear
Is a full set & may be accompanied by original purchase receipt

B. Pristine
Item still has some plastic seals (if applicable)
Absolutely no signs of wear
May be accompanied by purchase receipt but not full set

C. Excellent
Item is unsealed
Item has almost no signs of wear
Box or dust bag not included

D. Very Good
Item shows some signs of wear such as lightly worn corners, light scratches and interior wear

All our current competitions are displayed on our Competitions page. You can enter a competition by clicking on the “Enter Now” button beside the competition you want to enter.

Choose an answer to the question. Select the number of entries you want. All entries made in a single transaction will be classed as having the same answer to the question, and only correct answers will be entered into the draw.

You can find all your entries in your Basket. Click “proceed to checkout” to process the order. Existing customers will be asked to log into their account. If you’re a new customer, you will need to enter your details. Tick the box which says you accept our Terms and Conditions.

After completing your purchase, you will be sent an email confirming your order details and ticket number(s). If you have answered the question correctly, you will be entered into the prize draw – good luck! If you have not answered correctly, you will not be entered into the draw.

If you haven’t received an email from us confirming your entry and whether you got the question right or wrong, please check your spam folder. If it’s not there, please email us at [email protected].

We also offer a free postal entry route. To enter for free, send your name, address, telephone number, email address and answer to the competition question to us to this address:

PO Box 5770, 

Dingwall,

 IV15 0BA

All postal entries must be sent by first or second class post. Bulk entries are not accepted / will be counted as a single entry. You can enter as many times as the competition’s maximum amount of entries. Each free entry must be sent separately.

If you are a winner, we will contact you by phone within 7 days of the competition’s closing date. If any of your contact details have changed before the closing date, you must let us know as we will try to contact you with the information you have given us.

Up-to-date contact information is very important! If we can’t contact you within 14 days of the competition’s closing date, we will need to choose another winner and you won’t be able to claim the prize. You can check and manage your details through your Account.

The competition’s closing date and Live Draw times can be found on our website. Don’t forget to tune into our Live Draws over on Facebook to find out if you’ve won. 

You must be 18 years or older to enter, as well as a resident of England, Wales, Scotland or Northern Ireland.

We can’t accept entries from outside the U.K. as other countries’ laws for running competitions vary, and ours have been organised to comply with national laws. Also, you can’t enter this competition if you are a relative of any of our suppliers – we’re serious about making sure all our competitions are fair and unbiased!

At Daydream Draws, we have a real passion for sustainability. That said, our prizes include high quality, pre-loved luxury items. You can browse our current competitions here, and each competition has a full description and pictures.

We always have our prizes in stock and ready to send to our lucky winner.

We work within a heavily regulated industry and we take our business very seriously. Your trust is very important to us!

We regularly update our social media with our winners’ stories. We also have a Winners page where you can see all our past winners and the amazing prizes they have won.

Please only buy tickets through our website , and follow our official social media accounts. You can find us on Facebook and Instagram.

At Daydream Draws we are passionate about giving back. We have decided to pledge 10% of our annual net profit to help support charitable organisations across the UK.

Then you have more chance of winning! We will never extend a competition draw in order to sell more tickets.

Everyone who selects the correct answer to the question is entered into a draw. The winner will then be chosen at random from all the correct entries during a live draw using a random number generator.

If you’ve won, please make sure that you have given us the correct information to get in touch with you or another winner will be chosen! We will contact you within 7 days of the competition’s closing date.

With your permission, we would absolutely love to share your excitement on our website and social media pages. This is important as it helps showcase our winners are real people just like you

Absolutely! We only buy our prizes directly from a hand picked, carefully selected number of very reputable preloved luxury market venders based right here in the UK. All of our items go through a rigorous authentication process before we make purchase to ensure 100% authenticity. 

Please note we are in no way affiliated with the brands we offer as prizes.